Customer Service - WHAT'S THE BUZZ?

Duration: 1 Day

What customers think of your organization is determined one experience at a time . Customer Service - What's The Buzz? is a full day interactive workshop designed to help the people in your organization provide personalized, caring service, to create positive customer experiences and to build relationships with the customer and co-workers.

Who should attend:

  • Supervisors, Managers, Sales Reps, Front Line Staff
  • Business owners

You will learn to:

  • Identify the elements required to maintain and manage a quality customer service operation
  • Review and enhance the communication skills necessary to provide excellent customer service to both internal and external customers
  • Increase customer satisfaction by establishing rapport and implementing strategies to ensure positive impressions with potential clients
  • Identify and apply the basic steps for achieving customer service success over the telephone
  • Recognize the impact effective customer service has on the `bottom line' - including personal, professional and team potential.